Transportation for Cities and Transit Agencies

Our dynamic route and shared ride technology allows transit systems to be more flexible, integrated and cost effective. We’re focused on simplifying the transit experience for riders using our integrated platform to provide point-to-point, flex route and fixed route transit services.

See Public Transit Use Cases
driver app
public transportation solutions

Sustainable

Enhance or create transit modes with right-sized vehicles, flexible configurations and data driven models.

SOV Reduction

Ensure systemwide efficiency with advanced carpooling, full integration and vehicle resource allocation.

Culture Shift

Promote positive behavioral changes with easy to use, high frequency and highly accessible transit services.

Public Transit Use Cases

Underperforming Routes

Replace low performing routes with more flexible and cost effective options.

First Mile Last Mile

Provide on-demand access to and from transit hubs and key points of interest.

Parking Congestion

Give riders an easy alternative to using personal vehicles, freeing up valuable parking spaces.

Transit Desert

Provide cost effective coverage to low density areas currently underserved by transit options.

Carbon Footprint

Reduce your environmental impact with our carpool technology and electric vehicles options.

Commuter Assistance

Make getting to and from work a breeze with high frequency and on demand transit services.

Custom Apps

Request rides and view routes. Riders always see a calculated wait time before requesting a ride, no matter how many pickups are in front of them.

rider app

View ordered queue of pickups and dropoffs, or route stops. Driver only sees the rides assigned to them in the order in which they should be completed.

driver app

Color coded overview of each driver shift makes it easy to view performance. Playback rides to ensure drivers showed up on time to the right place.

taas dashboard

Managment

Launch your custom system in a matter of days. Our implementation team does the heavy lifting for you with onsite or remote training of your staff.

saas and taas setup timeline

View key performance indicators and reporting for systemwide service, as well as for individual service lines.

rider dashboard

Color coded overview of each driver shift makes it easy to view performance. Playback rides to ensure drivers showed up on time to the right place.

rider dashboard

Operations

Never provided transportation before or looking to outsource your transportation program to a trusted provider? Downtowner has over 8 years of experience designing and operating transportation programs for cities and transit agencies.

public taas and saas

Whether it’s 4 passenger, electric sedans or 20 passenger, 4WD shuttles, we know what vehicles will get the job done. We source dedicated vehicles for each of our transit programs.

public taas cars

All drivers are thoroughly trained and background checked employees. Onsite management ensures the highest level of service is provided.

drivers turn key

Managment

Launch your custom system in a matter of days. Our implementation team does the heavy lifting for you with service design, vehicle procurement and training local drivers.

turn key services timeline

View key performance indicators and reporting for systemwide service as well as for individual service lines or zones.

rider dashboard

Color coded overview of each driver shift makes it easy to view performance. Playback rides to ensure drivers showed up on time to the right place.

rider dashboard

Custom Apps

Request rides and view routes. Riders always see a calculated wait time before requesting a ride, no matter how many pickups are in front of them.

rider app

View ordered queue of pickups and dropoffs, or route stops. Driver only sees the rides assigned to them in the order in which they should be completed.

driver app

View real time tracking of online drivers and ride progress. Create new rides for non smartphone users.

taas dashboard

Other Configuration Features

Service areas

Define where riders can go.

Routes and stops

Design route paths and stops.

Rider Feedback

In-app surveys while riders wait for pickup.

Hubs

Redirect riders in a certain area to a designated pickup location.

Fares

Configure static or dynamic pricing.

Trip Rules

Direct certain types of riders to certain types of vehicles.

Frequently Asked Questions

How can we ensure riders utilize fixed routes when possible rather than on-demand services?

If a rider tries to request an on demand trip that fits along one of our fixed routes, our app recognizes this and directs the rider to use the route instead, so we aren’t duplicating services.

How do you ensure service is provided to those who need ADA access?

Our fleet can include any number of ADA accessible vehicles. Passengers who need ADA access can tap the ADA button on the passenger selection screen when requesting a ride and a fully accessible vehicle will be assigned their trip.

Can we provide a call in option alongside the rider app?

Absolutely. Many of our clients offer both options for ride requests. Our dispatchers use the dashboard to enter rides into the same system that is dispatching app requested rides. The system will calculate a wait time for the dispatcher and automatically assign the ride to the right driver.

Will riders using the app ever get a “Sorry, all drivers are busy'' message?

Nope! Our algorithms were built to build queues of rides for each online driver. For example, we could have two drivers online servicing 10 outstanding rides requests. Each of those ride requests will get a calculated wait time because our system is deciding which rides to assign to which driver, and the order each will be completed.

Cities & Transit Agencies

“The Kimball Junction Circulator is exactly what we were looking for and has surpassed our expectations. It’s become an important part of life in and around the Kimball area for all types of users and has helped address the first/last mile issue we’ve historically had. Our residents continue to sing its praises, most recently describing the service as “a blessing.”

Caroline Rodriguez

Regional Transportation Planning Director, Summit County

Cities & Transit Agencies

“Downtowner has been a game-changer for Tampa’s downtown. The user experience is great and the app-based, on-demand service has paved the way for a smarter transportation system. Kudos!”

Vik Bhide

Mobility Department Director,City of Tampa, Florida

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Connect one-on-one for a live demonstration with an expert to see how Downtowner can fit your needs.

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