Learn how you can save money and provide a better experience to your guests with Downtowner’s technology
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We help our clients reduce staffing costs and upgrade legacy dial-a-ride type services to more automated and efficient operations. Our tools are built to elevate the guest and resident experience.
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Request a ride or view a route with the tap of a button. No more calling in to wait on hold and then not knowing when your driver is really going to arrive.
No dispatchers needed. Smart queue technology automatically builds driver manifests and groups rides heading in the same direction, doing more with less driver resources.
Riders can rate their experience and leave comments after every ride, giving management timely feedback. Ride playback tools allow for in depth oversight of every trip provided.
Reporting on any rider, property, driver or service line segment is just a click away. No more spreadsheets or paper recordings.
We use your logo and brand guide to design a beautiful mobile app.
Our algorithms dispatch as a human would, matching and grouping rides with online drivers.
Configure a service are with a mix of on-demand and routed services.
Request rides and view routes. Riders always see a calculated wait time before requesting a ride, no matter how many pickups are in front of them.
View ordered queue of pickups and dropoffs, or route stops. Driver only sees the rides assigned to them in the order in which they should be completed.
View online drivers and track ride progress. Input rides for people calling in. Dispatch is now a simple data entry job with our system automatically dispatching rides.
Launch your custom system in a matter of days. Our implementation team does the heavy lifting for you with onsite or remote training of your staff.
View key performance indicators and reporting for systemwide service, as well as for individual service lines or properties.
Color coded overview of each driver shift makes it easy to view performance. Playback rides to ensure drivers showed up on time to the right place.
Never provided transportation before or looking to outsource your transportation program to a trusted provider? Downtowner has over 8 years of experience designing and operating transportation programs for high end resorts and communities.
Whether it’s 2WD sedans or 4WD shuttles, we know what vehicles will get the job done and also meet the standards of your riders. We can source seasonal or year round vehicles.
All drivers are thoroughly trained and background checked employees. Onsite management ensures the highest level of service is provided.
Launch your custom system in a matter of days. Our implementation team does the heavy lifting for you with service design, vehicle procurement and training local drivers.
View key performance indicators and reporting for systemwide service, as well as for individual service lines or properties.
Color coded overview of each driver shift makes it easy to view performance. Playback rides to ensure drivers showed up on time to the right place.
Request rides and view routes. Riders always see a calculated wait time before requesting a ride, no matter how many pickups are in front of them.
View ordered queue of pickups and dropoffs, or route stops. Driver only sees the rides assigned to them in the order in which they should be completed.
Color coded overview of each driver shift makes it easy to view performance. Playback rides to ensure drivers showed up on time to the right place.
Define where riders can go.
Design route paths and stops.
Make sure certain vehicles only service certain types of trips.
Redirect riders in a certain area to a designated pickup location.
Create custom addresses searchable by the rider app and dashboard.
Require app users to need a code to
request rides.
Nope! Our algorithms were built to build queues of rides for each online driver. For example, we could have two drivers online servicing 10 outstanding rides requests. Each of those ride requests will get a calculated wait time because our system is deciding which rides to assign to which driver, and the order each will be completed.
Yes. We’ll create a profile for each vehicle including things like type of vehicle and passenger capacity. This allows the system to assign and group rides without going over capacity for the vehicle.
Ride sharing can be configured to meet the needs of your operation. For example, we can limit how far out of the way we’ll go to pick up another group, or only fill the vehicle to 50% capacity if the trip is shared by multiple parties. Shared rides can also be turned off entirely if you wish to provide private rides.
Absolutely. Many of our clients offer both options for ride requests. Dispatchers use the dashboard to enter rides into the same system that is dispatching app requested rides. The system will calculate a wait time for the dispatcher and automatically assign the ride to the right driver.
Connect one-on-one for a live demonstration with an expert to see how Downtowner can fit your needs.
