Transportation for Resorts and Private Communities

We help our clients reduce staffing costs and upgrade legacy dial-a-ride type services to more automated and efficient operations. Our tools are built to elevate the guest and resident experience.

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Benefits for your business

Elevate Rider Experience

Request a ride or view a route with the tap of a button. No more calling in to wait on hold and then not knowing when your driver is really going to arrive.

Reduce Labor Costs

No dispatchers needed. Smart queue technology automatically builds driver manifests and groups rides heading in the same direction, doing more with less driver resources.

Increase Quality Control

Riders can rate their experience and leave comments after every ride, giving management timely feedback. Ride playback tools allow for in depth oversight of every trip provided.

Automated Reporting

Reporting on any rider, property, driver or service line segment is just a click away.  No more spreadsheets or paper recordings.

private transportation fleet

Custom App

We use your logo and brand guide to design a beautiful mobile app.

Automated Dispatching

Our algorithms dispatch as a human would, matching and grouping rides with online drivers.

Service Configuration

Configure a service are with a mix of on-demand and routed services.

Custom Apps

Request rides and view routes. Riders always see a calculated wait time before requesting a ride, no matter how many pickups are in front of them.

downtowner rider app

View ordered queue of pickups and dropoffs, or route stops. Driver only sees the rides assigned to them in the order in which they should be completed.

driver apps

View online drivers and track ride progress. Input rides for people calling in. Dispatch is now a simple data entry job with our system automatically dispatching rides.

taas dashboard

Managment

Launch your custom system in a matter of days. Our implementation team does the heavy lifting for you with onsite or remote training of your staff.

saas and taas setup timeline

View key performance indicators and reporting for systemwide service, as well as for individual service lines or properties.

taas dashboard

Color coded overview of each driver shift makes it easy to view performance. Playback rides to ensure drivers showed up on time to the right place.

rider dashboard

Operations

Never provided transportation before or looking to outsource your transportation program to a trusted provider? Downtowner has over 8 years of experience designing and operating transportation programs for high end resorts and communities.

turn key services

Whether it’s 2WD sedans or 4WD shuttles, we know what vehicles will get the job done and also meet the standards of your riders. We can source seasonal or year round vehicles.

turn key services

All drivers are thoroughly trained and background checked employees. Onsite management ensures the highest level of service is provided.

turn key services

Managment

Launch your custom system in a matter of days. Our implementation team does the heavy lifting for you with service design, vehicle procurement and training local drivers.

turn key services timeline

View key performance indicators and reporting for systemwide service, as well as for individual service lines or properties.

taas dashboard

Color coded overview of each driver shift makes it easy to view performance. Playback rides to ensure drivers showed up on time to the right place.

rider dashboard

Custom Apps

Request rides and view routes. Riders always see a calculated wait time before requesting a ride, no matter how many pickups are in front of them.

downtowner rider app

View ordered queue of pickups and dropoffs, or route stops. Driver only sees the rides assigned to them in the order in which they should be completed.

driver apps

Color coded overview of each driver shift makes it easy to view performance. Playback rides to ensure drivers showed up on time to the right place.

taas dashboard

Other Configuration Features

Service areas

Define where riders can go.

Routes and stops

Design route paths and stops.

Vehicle rules

Make sure certain vehicles only service certain types of trips.

Hubs

Redirect riders in a certain area to a designated pickup location.

Custom addresses

Create custom addresses searchable by the rider app and dashboard.

Access codes

Require app users to need a code to
request rides.

Frequently Asked Questions

Will riders using the app ever get a “Sorry, all drivers are busy'' message?

Nope! Our algorithms were built to build queues of rides for each online driver. For example, we could have two drivers online servicing 10 outstanding rides requests. Each of those ride requests will get a calculated wait time because our system is deciding which rides to assign to which driver, and the order each will be completed.  

Will the system know the capacity of different vehicle types?

Yes. We’ll create a profile for each vehicle including things like type of vehicle and passenger capacity. This allows the system to assign and group rides without going over capacity for the vehicle.

Do we have to allow shared rides?

Ride sharing can be configured to meet the needs of your operation. For example, we can limit how far out of the way we’ll go to pick up another group, or only fill the vehicle to 50% capacity if the trip is shared by multiple parties. Shared rides can also be turned off entirely if you wish to provide private rides.

Can I still have a dispatcher and offer call in service alongside launching an app?

Absolutely. Many of our clients offer both options for ride requests. Dispatchers use the dashboard to enter rides into the same system that is dispatching app requested rides. The system will calculate a wait time for the dispatcher and automatically assign the ride to the right driver.

Private Communities

“I am really proud of the work that we accomplished over the winter operating season and the transition to the Downtowner platform. There are so many operational successes from the season and to hear that the communities at large appreciate our efforts reinforces that we made the correct decision in moving forward with this project.”

Paul Gorbold

Village Transportation Sr. Manager, Beaver Creek, Colorado

Private Communities

“From day one the Downtowner organization has impressed us with their drive to make our program successful. With a short lead time, it was imperative to find the right partner. We found that in Downtowner. Their technology and operations have been very impressive, and as a partner in our project, we couldn’t ask for more. We look forward to a strong future with Downtowner to continue to evolve and build upon the Mountaineer system.”

Keith Fountain

SATCo Board Chair, Squaw Valley Alpine Meadows, California

Private Communities

“The Downtowner app-based technology has exceeded our expectations from the very first day. The app has increased efficiency and dramatically improved the user experience for our owners and guests in Empire Pass.”

Trish Waterman

Empire Pass MOA Manager, Deer Valley, Utah

Private Communities

“Working with the Downtowner infrastructure has been hugely positive. It has allowed our transportation department to be more effective with the same assets, and the guests’ experience is vastly improved."

Catherine Lecrone

Director of Transportation, Sea Island Properties, Georgia

Contact us for a live demo

Connect one-on-one for a live demonstration with an expert to see how Downtowner can fit your needs.

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